Ordering

  • Once your order has been placed, you should receive an order confirmation by email. Please check your junk or spam folder if you cannot see it straight away. If you still cannot find it, contact us with the name and email address used at checkout.
  • Please contact us as soon as possible if you need to change your delivery address, amend your order or cancel it. We will always do our best to help, but once an order has been processed, packed or dispatched, we may not be able to make changes before it leaves us. If it has already been dispatched, you can still follow the returns process where applicable.
  • The payment methods currently available will be shown at checkout before you place your order.
  • We keep product availability as up to date as possible, but stock can occasionally change before an order is processed. If an item becomes unavailable after you place your order, we will contact you as soon as possible and offer a full refund for the unavailable item. If you prefer, we can also discuss a suitable alternative where one is available.
  • Please include your order number and the email address used at checkout so we can find your order and help you more quickly.

Delivery

  • Plainly Does It currently delivers to UK addresses only.
  • Delivery costs are calculated at checkout and shown before you place your order. Free UK delivery is available on orders over £150.
  • Most products are packed and sent directly by Plainly Does It. Products supplied by Hill Interiors are held and sent directly by Hill Interiors, but Plainly Does It remains your point of contact if you have any questions or need help with your order.
  • Greeting cards are usually dispatched within 1 to 2 working days. Other products sent directly by Plainly Does It are usually dispatched within 3 to 5 working days. Products supplied by Hill Interiors are sent directly by the supplier and may follow different dispatch times. Any relevant delivery information will be shown on the product page where available. Dispatch times refer to the time before an order leaves us or the supplier, and delivery time after dispatch will depend on the carrier and service used.
  • Most orders sent directly by Plainly Does It will arrive together. If your order contains a product supplied by Hill Interiors, it may arrive separately from the rest of your order because it is being sent directly by the supplier. Please allow a little extra time for any remaining parcels to arrive.
  • Where tracking is available, it will be sent to the email address provided at checkout after your order has been dispatched. Tracking may not be available for every delivery service or smaller item.
  • Please check your dispatch confirmation and any tracking information first. If the expected delivery time has passed, contact us with your order number and the email address used at checkout and we will look into the delivery for you.

Returns and refunds

  • We hope you love your order, but you can request a return if something is not quite right. For most change-of-mind returns, you must let us know within 14 days of receiving your order and then return the item within the following 14 days. Please visit our Returns page for the full conditions and instructions before sending anything back.
  • Please use our contact form and include your order number, the item you would like to return and the reason for the return. We will reply with the correct return address and the next steps. Please do not send an item back until we have confirmed where it should be returned, particularly if it was supplied directly by Hill Interiors.
  • Please contact us as soon as possible, ideally within 48 hours of delivery, so we can investigate quickly. Include your order number and clear photographs of the item, the packaging, any visible damage and the delivery label where relevant. Reporting the issue promptly helps us raise it with the carrier or supplier, but it does not affect your statutory rights if an item is faulty.
  • Once your return has been received, or you have provided evidence that it has been sent back, we will process any refund due within 14 days. The refund will be returned to your original payment method, although your bank or payment provider may take additional time to show it in your account. If you cancel and return your full order, any standard delivery charge you paid will also be refunded, but any additional amount paid for a faster or premium delivery service will not be refunded.
  • For change-of-mind returns, you are responsible for the cost of returning the item. If an item is faulty, damaged or incorrect, please contact us before returning it so we can confirm the correct next steps.

Products

  • Where available, product dimensions are shown on the product page under the description or details section. Please check all measurements carefully before placing your order, particularly when ordering larger products.
  • Materials, care instructions and other relevant product information will be shown on the product page where available. Please contact us before ordering if you need information that is not shown.
  • We do our best to show colours as accurately as possible, but they may vary slightly depending on your screen settings, lighting and the finish of the individual product. Some natural-looking finishes may also vary slightly between items.
  • No. Our faux flowers, plants, stems and trees are artificial. They are chosen to bring softness, shape and natural texture to your home without the upkeep of real plants.
  • Most products are held and sent directly by Plainly Does It. Products supplied by Hill Interiors are held and dispatched by Hill Interiors, with current availability shown on the relevant product page.

Greeting cards, offers and gift cards

  • Yes. Our greeting cards are blank inside so you can add your own message.
  • Yes. Each greeting card comes with a kraft envelope.
  • Yes. Any three eligible greeting cards are available for £10. The offer will apply automatically when three eligible greeting cards are added to your basket.
  • Discounts and automatic offers will only work together where they have been set up to combine. If a discount code does not apply, another offer may already be active in your basket or your order may not meet the code’s eligibility conditions.
  • Please check that the code has been entered correctly, is still active and that your basket meets any minimum spend, product or customer requirements. The code may also be limited to one use per customer or may not combine with another discount or automatic offer already applied to your basket. Please contact us if you believe your order meets the conditions but the code is still not working.
  • Yes. Plainly Does It gift cards are available through our Gift Card page. Please check the gift card product page for the available values and further information.

Customer support

  • Please use our contact form for help with orders, delivery, returns, products or general enquiries. If your message relates to an existing order, include your order number and the email address used at checkout so we can help more quickly.
  • Plainly Does It is currently an online store and does not have a physical shop.

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