Contact information
Last updated: 18 July 2026
If you need help with an order, delivery, return or general enquiry, please contact us using the details below.
General enquiries
For general enquiries, product questions or complaints, please contact:
Orders and delivery
For order queries, delivery updates, amendments or missing orders, please contact:
Returns and refunds
For returns, refunds, damaged products, faulty products or incorrect products, please contact:
Please contact us before posting a return so that we can confirm the correct return process and address. Some products may need to be returned to a supplier or another location, and sending a product to the wrong address may delay the return being identified and processed.
Response times
We aim to respond as soon as possible. Replies may take a little longer during busy periods, weekends or bank holidays.
Company details
Plainly Does It Ltd is a private limited company registered in England and Wales.
Company number: 16673653
Registered office address
Plainly Does It Ltd
55 Newsham Way
Northallerton
England
DL7 8HX
Please do not send returns to this address unless we have confirmed the return address with you first.