Terms of service
Last updated: 12 August 2026
These Terms of Service apply to your use of the Plainly Does It website and to orders placed through our online store.
By placing an order, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, Return and Refund Policy, Contact Information and Legal Notice.
The sections relating to use of our website also apply whenever you browse or use our website, whether or not you place an order.
Who we are
This website is operated by Plainly Does It Ltd, a private limited company registered in England and Wales under company number 16673653.
Our registered office is:
Plainly Does It Ltd
55 Newsham Way
Northallerton
England
DL7 8HX
Our registered office is not necessarily the correct address for returning a product. Please do not send returns there unless we have confirmed that address with you first.
Our online store is powered by Shopify, which provides the ecommerce platform we use to operate our store and process orders.
When you purchase a product through our website, your contract is with Plainly Does It Ltd. Shopify provides the ecommerce platform but is not the seller of products purchased from Plainly Does It Ltd.
Throughout these terms, "we", "us" and "our" refer to Plainly Does It Ltd. "You" and "your" refer to the person using our website or placing an order.
For general enquiries, please contact hello@plainlydoesit.co.uk.
Using our online store
Our website and contract information are provided in English.
To place an order, select the products you wish to buy, review your basket, enter your contact and delivery information, select the available delivery and payment options, review your order and submit payment.
You will have an opportunity to review and correct the products, quantities, delivery address and other information you have entered before completing your order.
The checkout will show the total amount payable, including any applicable delivery charges, before you complete your order.
You may save or print these terms for future reference.
Our products
Plainly Does It sells a curated range of homeware, lighting, candles, home fragrance, textiles, faux flowers and plants, greeting cards, gifts and other lifestyle products.
We take reasonable care to display product descriptions, images, colours, sizes, materials, measurements and other information accurately. Colours and appearance may vary slightly depending on your screen or device, and measurements may occasionally be approximate.
Some products may be handmade, hand-finished or made from natural materials. Small variations in colour, finish, texture, shape or size may occur as a natural characteristic of the product.
These natural variations do not affect your rights if a product is faulty, not as described or materially different from the product you ordered.
We may update, change, remove or discontinue products before an order is accepted. Any such change will not affect an order that we have already accepted unless we agree the change with you.
Placing an order
When you place an order through our website, you are making an offer to buy the products in your basket.
After placing an order, you will usually receive an automatic order confirmation email. This confirms that we have received your order but does not necessarily mean that we have accepted it.
Your order, or the relevant product within your order, is accepted when we send a dispatch confirmation, send another message expressly accepting it, or issue a digital gift card. At that point, a contract is formed between you and Plainly Does It Ltd for the relevant product.
Where products within the same order are fulfilled or dispatched separately, acceptance and dispatch may take place separately for different products.
We will provide confirmation of the contract by email or another format that you can retain.
Before completing your order, you are responsible for checking that the products, quantities, delivery address and contact details you have entered are correct.
We may be unable to accept an order because a product is unavailable, payment has not been authorised, we cannot deliver to the address provided, an obvious pricing or product-information error has occurred, or we reasonably suspect fraud or unlawful activity.
If we cannot accept or fulfil all or part of your order, we will contact you as soon as reasonably possible. If payment has already been taken for a product we cannot supply, we will refund the affected amount to your original payment method.
If you wish to withdraw an order before we have accepted it, please contact orders@plainlydoesit.co.uk as soon as possible.
If your order has already been accepted, your cancellation and return rights are explained in our Return and Refund Policy. If dispatch has already begun and we cannot stop the parcel, you may need to follow the return instructions we provide after delivery.
Prices and payment
All prices are shown in pounds sterling.
Product prices, delivery charges and the total amount payable will be shown before you complete your order.
Payment must be made at checkout using one of the payment methods available on the website.
Prices may change at any time, but a change will not affect an order that we have already accepted.
If a product is displayed at an obviously incorrect price, we may contact you before accepting the order to ask whether you wish to continue at the correct price. If you do not wish to continue, or we cannot contact you, we will cancel the affected product and refund any payment already taken for it.
Gift cards
Gift cards are issued digitally and may be used towards eligible purchases made through our website.
Gift cards cannot be exchanged for cash except where required by law. Any applicable statutory cancellation or refund rights will be handled in accordance with consumer law and our Return and Refund Policy.
Please check the recipient's email address carefully before completing your order.
Please treat a gift-card code like cash and keep it secure. Contact us promptly if you believe a code has been lost, shared without permission or compromised. We cannot normally replace value that has already been redeemed by someone with access to the code, except where required by law.
Stock and availability
We take reasonable steps to keep stock information accurate, but availability can change quickly and a product displayed as available may occasionally become unavailable before an order is accepted or fulfilled.
Some products are supplied or dispatched through our approved supplier network. Supplier stock may be shared across a number of retailers and can change between the time our website is updated and the time an order is processed.
A product shown as sold out may remain visible on our website where we expect it may become available again. A product being displayed on the website does not by itself guarantee that it is currently available to purchase.
If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible. Depending on the circumstances, we may offer a revised delivery date or another appropriate option. You do not have to accept an alternative product. If we cannot supply the product you ordered, any amount paid for that product will be refunded.
Delivery
Please see our Shipping Policy for information about delivery charges, estimated delivery times, delivery areas and orders sent in separate parcels.
Some products are dispatched directly by Plainly Does It and others may be dispatched directly by one of our approved suppliers. Your contract remains with Plainly Does It Ltd regardless of where a product is dispatched from.
Products within the same order may be dispatched separately and may arrive at different times.
Some larger or specialist products may be delivered using a specialist delivery service and the carrier or supplier's delivery partner may contact you directly to arrange a suitable delivery date.
Delivery times shown on our website are estimates unless we have expressly agreed a guaranteed delivery date with you.
Unless a different delivery period has been agreed with you, we will deliver your order without unnecessary delay and no later than 30 days after the relevant contract has been formed.
Delays may occasionally occur because of supplier disruption, courier disruption, busy periods, bank holidays, severe weather or other events outside our reasonable control. We will take reasonable steps to minimise the effect of any delay and keep you informed where appropriate.
If we become aware of a significant delay, we will contact you. If the delay gives you a legal right to cancel, we will respect that right and refund the affected product where required.
You are responsible for providing a complete and accurate delivery address and appropriate contact details. Please contact us as soon as possible if you notice an error.
If incorrect information supplied by you prevents delivery, additional delivery costs may arise before another delivery attempt can be made. We will explain any applicable charge before arranging redelivery. This does not affect your statutory rights where a delivery problem was caused by us, our supplier or a carrier acting on our behalf.
The products remain at our risk until they are delivered into your physical possession or into the physical possession of a person you have identified to receive them. Risk does not pass to you merely because we or one of our suppliers has handed a parcel to a carrier selected by us.
Returns, cancellations and refunds
Please see our Return and Refund Policy for full information about change-of-mind cancellations, returns, faulty or damaged products, incorrect products and refunds.
For most products bought online, consumers have a legal right to tell us within 14 days after delivery that they wish to cancel, followed by a further 14 days to return the products. Where products from the same order are delivered separately, the cancellation period may run from delivery of the final product. Exceptions apply to certain products and circumstances, as explained in our Return and Refund Policy.
For change-of-mind returns, you are responsible for the direct cost of returning the product unless we have agreed otherwise. For larger or specialist products that cannot normally be returned by post, any return or collection cost that you would be expected to pay will be made clear before purchase where required.
Some products are fulfilled directly by our suppliers and may need to be returned to a specific address or collected from the original delivery address. Please contact us before sending a return so that we can provide the correct instructions.
For some supplier-shipped products, particularly larger or fragile items, collection may only be available from the original delivery address. Where reasonably possible, please keep the product at the delivery address and retain its original packaging until we have provided return instructions.
Please do not send a product directly to a supplier or move a product to another address for return or collection unless we have specifically instructed you to do so, as this may delay or affect the return arrangements.
Damaged, faulty, misdescribed or incorrect products
Products must be of satisfactory quality, fit for their usual purpose and as described.
Please check your order when it arrives and contact us as soon as possible if a product is damaged, faulty, not as described or if you receive the wrong product.
Please email returns@plainlydoesit.co.uk with your order number, a description of the issue and, where possible, clear photographs of the product and its packaging.
Where possible, contacting us within 48 hours of delivery helps us investigate transit damage quickly with the relevant supplier or courier. This 48-hour request is not a condition of your statutory rights and does not limit the time you may have to make a claim under consumer law.
Please keep the product and its packaging while we review the issue, where it is reasonable and safe to do so.
Depending on the circumstances and how long you have had the product, you may be entitled to a refund, repair, replacement or price reduction. Nothing in these terms limits your statutory consumer rights.
Supplier-shipped products
Some products are fulfilled and dispatched directly by one of our approved suppliers.
This does not change your relationship with us. Your contract remains with Plainly Does It Ltd and we remain responsible for customer service, delivery issues, returns and refunds relating to your order.
Supplier-shipped products may have different delivery or return arrangements and may need to be returned to a specific address or collected from the original delivery address. We will provide the appropriate instructions if a return or collection is required.
For some supplier-shipped products, particularly larger or fragile items, please retain the packaging and keep the product at the original delivery address while we review a return, damage or delivery issue where reasonably possible.
A supplier or delivery partner may receive the information reasonably required to fulfil and deliver your order. How personal information is handled is explained further in our Privacy Policy.
Please contact Plainly Does It about any problem with a supplier-shipped product rather than contacting the supplier directly. Please do not send or move a product for return unless we have provided the appropriate instructions.
Product safety and use
Please read and follow all safety information, warning labels, care instructions and usage guidance supplied with a product or displayed on its product page.
Products should be used only for their intended purpose. Particular care should be taken when using candles, home fragrance, glassware, fragile products or products around children and pets.
Nothing in this section limits your rights if a product is unsafe, faulty or not as described.
Use of our website
You may use our website only for lawful purposes.
You must not knowingly damage, disable, overload or impair the website, interfere with another person's use of it, attempt to gain unauthorised access, introduce malicious code, misuse customer or website data, or use the website for fraudulent or unlawful activity.
Website availability
We aim to keep the website available and accurate, but we do not guarantee that it will always be uninterrupted or free from technical errors.
We may temporarily suspend or restrict access for maintenance, security, technical or operational reasons. This does not affect orders that we have already accepted or your statutory rights.
Account information
If you create a customer account, you are responsible for keeping your login details secure and for activity carried out through your account.
You must provide accurate and up-to-date information when creating an account or placing an order.
We may suspend or close an account where we reasonably believe that it has been compromised, misused or used unlawfully. Where appropriate, we will explain the reason and allow you to contact us.
Intellectual property
Content on this website, including text, images, branding, graphics, product names, designs and layouts, belongs to Plainly Does It Ltd, its suppliers or another rights holder and is used with permission.
You may view and use the website for personal shopping and other lawful personal purposes.
You must not reproduce, distribute, modify, sell or use website content for commercial purposes without permission from the relevant rights holder.
Reviews, feedback and customer content
If you submit a review, send feedback or share photographs or other content with us, you confirm that the content is honest, lawful and that you have the right to share it.
You retain ownership of your content. Where you submit content for publication or promotional use, you give us a non-exclusive, royalty-free licence to reproduce, display and adapt that content for operating and promoting Plainly Does It.
You may contact us if you would like us to stop using your content in future materials, although we may not always be able to withdraw materials that have already been produced, published or distributed.
We may choose not to publish, or may remove, content that is unlawful, abusive, discriminatory, misleading, offensive, contains another person's private information or is unrelated to the relevant product or service.
Third-party services and links
Our website may use or link to third-party services, including Shopify, payment providers, delivery services, review platforms and social-media websites.
Third-party websites and services may have their own terms and privacy policies. We are not responsible for content or services outside our control. This does not limit our responsibility for products or services that we have agreed to provide to you as part of your order.
Privacy
We collect and use personal information in accordance with our Privacy Policy. Shopify and other service providers may also process personal information where necessary to operate our store, process payments, fulfil orders and provide related services.
Promotions and discount codes
Promotions, offers and discount codes may have their own eligibility requirements, dates, exclusions or other conditions.
Discount codes must be entered at checkout and cannot usually be applied retrospectively after an order has been completed.
Unless stated otherwise, promotional offers cannot be combined with another discount or promotion.
We may amend or withdraw a promotion before an order is accepted. This will not affect an order that has already been accepted using the promotion.
We may refuse a discount or cancel its application where it has been used fraudulently, contrary to the stated offer terms or because of an obvious technical error. If this affects an order, we will contact you and refund any amount due.
Sale and reduced products
Buying a product at a sale or reduced price does not remove any statutory rights that apply to you. Any applicable change-of-mind rights and your rights relating to faulty, damaged or misdescribed products are explained in our Return and Refund Policy.
Our responsibility to you
We are responsible for foreseeable loss or damage that you suffer as a result of our breach of these terms or our failure to use reasonable care and skill.
We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.
We supply products primarily for personal and domestic use. If you use a product for commercial or business purposes, we are not responsible for business losses such as loss of profit, revenue, business opportunity or anticipated savings, except where liability cannot lawfully be excluded.
Nothing in these terms excludes or limits our responsibility for:
- death or personal injury caused by our negligence
- fraud or fraudulent misrepresentation
- faulty, unsafe or misdescribed products where liability cannot legally be excluded
- breach of your statutory consumer rights
- anything else for which it would be unlawful to exclude or limit liability
Nothing in these terms affects any legal rights or remedies available to you as a consumer.
Events outside our reasonable control
We are not responsible for a delay or failure caused by an event outside our reasonable control where the law allows this. This may include severe weather, strikes, transport disruption, courier or supplier disruption, major technical failures, natural disasters or other events that we could not reasonably prevent.
If such an event affects your order, we will take reasonable steps to reduce the effect of the delay and keep you informed where appropriate.
If there is a substantial delay, you may contact us to discuss cancellation. Nothing in this section limits any statutory right you may have to cancel an order or receive a refund.
Complaints
If something has gone wrong, please contact us and we will try to resolve the matter fairly.
For complaints, please email complaints@plainlydoesit.co.uk with your order number, where relevant, and a clear description of the issue.
Changes to these terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be available on this page. The terms that applied when we accepted your order will continue to apply to that order unless a change is required by law or we agree otherwise with you.
If part of these terms is invalid
If a court or relevant authority decides that any part of these terms is unlawful or unenforceable, that part will be treated as removed to the extent necessary and the remaining sections will continue to apply.
Governing law
These Terms of Service and contracts made through our website are governed by the laws of England and Wales.
If you are a consumer living in Scotland or Northern Ireland, you retain any mandatory legal protections that apply where you live and may normally bring legal proceedings in your local courts.
Contact us
For general enquiries, please contact:
For order queries, delivery updates, cancellations or amendments before dispatch, please contact:
For returns, refunds, damaged products, faulty products or incorrect products, please contact:
For complaints, please contact:
complaints@plainlydoesit.co.uk
Plainly Does It Ltd
Company number: 16673653
Registered office: 55 Newsham Way, Northallerton, England, DL7 8HX