Shipping policy
Last updated: 31 July 2026
We currently deliver to UK addresses only.
Some products are fulfilled and dispatched directly by one of our approved suppliers. This means that items from the same order may arrive separately and delivery times may differ. Your delivery charge will be shown at checkout before you complete your order. Your contract remains with Plainly Does It Ltd, and we remain responsible for your order and customer service.
Standard delivery
Standard delivery is calculated at checkout based on the combined weight of the physical products in your basket.
The following standard delivery rates currently apply:
Free standard delivery applies to eligible orders of £150 and over.
Some larger, heavier, fragile or specialist products may require additional delivery arrangements or may not be available for delivery to every UK postcode. Any known restriction or additional charge will be shown before you complete your order where possible.
Greeting cards
Greeting cards are sent in a protective card mailer and currently use our standard delivery rate.
Our current card offer is any 3 greeting cards for £10. Add any 3 eligible greeting cards to your basket and the offer will apply automatically.
Greeting cards are usually dispatched within 1-2 working days.
Homeware, candles and textiles
Products stocked by Plainly Does It, including selected candles, home fragrance and textiles, are packed and dispatched directly by us.
Products dispatched by Plainly Does It are usually dispatched within 3-5 working days unless a different estimate is shown on the product page or communicated to you.
Selected homeware and other products are fulfilled and dispatched directly by our approved suppliers. These products may have different dispatch and delivery estimates.
If an order includes products fulfilled from different locations, they may be dispatched and delivered separately.
Supplier-fulfilled products
Selected products are stored, packed and dispatched directly to you by one of our approved suppliers.
The supplier may use its own courier, delivery service and processing times. The delivery charge payable by you will be shown at checkout before you complete your order.
Delivery and tracking updates may be sent by Plainly Does It, the supplier or the appointed courier.
Your contract remains with Plainly Does It Ltd. Please contact us rather than the supplier if you have any questions or problems with your order.
Delivery times
Once dispatched, most standard deliveries arrive within 3-5 working days unless a different delivery estimate is shown on the product page, at checkout or communicated to you.
Larger, heavier, fragile or supplier-fulfilled products may take longer and may require a delivery appointment.
Delivery times are estimates unless we have expressly agreed a guaranteed date with you. Delays may occur during busy periods or because of supplier delays, courier disruption, bank holidays, severe weather or events outside our reasonable control.
Unless a different delivery period has been agreed with you, we will deliver your order without unnecessary delay and no later than 30 days after your order has been accepted.
Orders are processed Monday to Friday, excluding bank holidays.
Orders placed outside normal working hours will usually begin processing on the next working day.
Mixed orders
If your order contains products fulfilled from different locations, they may arrive in separate parcels and at different times.
The total delivery charge for your basket will be shown at checkout before you complete your order.
You will receive delivery updates where available.
Delivery areas and restrictions
We currently deliver to UK addresses only.
Some larger, heavier, fragile or supplier-fulfilled products may not be available for delivery to certain UK postcodes or may require additional delivery arrangements or charges.
Any known restriction or additional charge will be shown before you complete your order where possible.
If we discover after an order is placed that a product cannot be delivered to your address, we will contact you as soon as possible and offer an appropriate alternative or a refund for the affected product.
Delivery addresses
Please check that your delivery address and contact details are complete and correct before placing your order.
If you notice an error after placing your order, please contact orders@plainlydoesit.co.uk as soon as possible. We cannot guarantee that an address can be changed once processing or dispatch has begun.
Responsibility for your order
Responsibility for the products remains with Plainly Does It Ltd until they are delivered to you or to a person you have identified to receive them. Responsibility does not pass to you merely because a parcel has been handed to a courier selected by us or by one of our approved suppliers.
Missing or delayed orders
If your order has not arrived within the expected timeframe, please contact us and we will investigate it for you.
For order queries, delivery updates or missing orders, please contact:
Returns and refunds
For information about returns, refunds, damaged products, faulty products or incorrect orders, please see our Return and Refund Policy.
For returns and refund queries, please contact: